en+47 91 800 000 info@arcticexpedition.no
+47 91 800 000 info@arcticexpedition.no
en

FAQ

Frequently Asked Questions:


Who is the responsible party?:
Arctic Expedition AS Strandveien 106, 9006 Tromsø, Norway, business registration no951156952. Arctic Expedition AS is responsible for all transactions that take place through the website. Our partner Nets is responsible for the secure processing of credit card numbers and codes in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).

Our subcontractors:
We are responsible for ensuring that our subcontractors are paid for what you have ordered through us. Our subcontractors are individually responsible for their own parts of the programme, including comprehensive insurance, permits, equipment, staffing, etc., and for complying with prevailing laws and regulations applicable to the subcontractor. 

The agreement:
As the seller, Arctic Expedition AS is responsible vis-à-vis the guest for the guest’s entitlements under the agreement. Responsibility for assignments to be performed by parties others than Arctic Expedition AS rests with such parties themselves.

As the organiser, Arctic Expedition AS is obligated to ensure the following: 
That written confirmation of the booking is sent to the guest along with any other necessary documentation. 
Arctic Expedition AS is only responsible for the travel as described. If such agreements are made between a third party and a purchaser, they should be in writing. All customer data shall be stored in accordance with Norwegian law and no personal data shall be sold on to a third party.

Binding reservation:
A reservation is binding as soon as a booking number has been assigned to the guest and payment made. It is the guest’s responsibility to verify that the arrival and departure dates and all other crucial booking data are correct. 

Payment and refund: 
The guest shall pay 100% of the package cost when booking via www.arcticexpedition.no The guest shall produce confirmation of the booking upon arrival. The website is 3D secure enabled.
You have to prepay the products that we sell with a credit card payment. The card will be charged after you have entered the necessary information. Refunds take 3-7 business days before it reaches your card after our approval. Refunds have to be sent back to the card that was originally debited.

Information about cancellations:
The guest may cancel with Arctic Expedition AS. Arctic Expedition AS and package suppliers will only accept cancellations and amendments made by the Arctic Expedition AS undertakes to submit confirmation of the cancellation/amendment in writing.
If the cancellation is made 30 or more days before arrival, the entire amount shall be refunded. 
If the reservation is cancelled/changed/amended less than 30 days before arrival, the amount is not refundable. 

The guest’s obligations:
In order to book/sign up for a package with Arctic Expedition AS, the guest must be at least 20 years of age. At least one of the travellers must be 18 years of age or more. In the event of any doubt regarding the age limit, proof of age must be available. If the age limit is not met at the time the tour starts, the cancellation rules apply (the cancellation rules of each individual supplier).
The guest is obliged to observe rules, instructions and regulations applying to travel, accommodation, etc. The guest is fully liable for any damage Arctic Expedition AS or its subcontractors are entitled to terminate the agreement with immediate effect if the guest or anyone in the guest’s company behaves disruptively and/or causes damage to Arctic Expedition AS gear or surrounding area.
Guests are advised that Arctic Expedition AS suppliers may adopt their own rules and obligations and the customer is responsible for familiarizing himself/herself with these.
The resale of tickets on the Arctic Expedition AS is not permitted and the credit card used for purchase must be brought along and be available for checking.   

What if something goes wrong?:
Any faults/deficiencies must be reported immediately to the responsible party at the location concerned so as to allow the matter to be rectified as soon as possible. If you have neglected to seek redress during the lease period and thus denied yourself the opportunity to have any faults rectified, you may not subsequently claim compensation.
If a disagreement arises between a supplier and a guest concerning quality, faults or deficiencies that may have arisen before or during the stay, Arctic Expedition AS as an agent, will not be a part to such a matter.

Force Majeure/Disclaimer:
Arctic Expedition AS shall not be held liable for the consequences of poor weather conditions, closed facilities or other factors outside the company’s control. Should any faults occur, Arctic Expedition AS is fully entitled to cancel the booking.

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