GDPR / Privacy for:
Arctic Expedition AS
Strandvegen 106 – 9006 Tromsø
New regulations came into force from May 2018 and the Arctic Expedition follows these new EU custom regulations. Arctic Expedition has internal control routines for handling personal information and other information Arctic Expedition receives from customers. Personal information will not be sold or otherwise distributed to anyone than those who need such information in order to complete the agreement/order including additional benefits.
The custumer/recipient of newsletters by e-mails, recipients of text messages and other market activities will at any time request that all information stored and which is not Arctic Expeditions required by law/regulation, is to be deleted.
The customer/guest will, if the data has not been deleted, receive an e-mail from Arctic Expedition or from one of the marketing names, recipients may request that all information Arctic Expedition has saved is deleted at no cost.
When customers order a product, tour, safari, tickets or other services, is this to be considered as an agreement with Arctic Expedition and Arctic Expedition is then required to register personal information.
Customer agrees, at the time of booking, that the Arctic Expedition, as a personal information officer, may use the information provided to fulfill Arctic Expedition’s obligations to order. It may be necessary to transfer information to partners to provide information, offers and services around the customers order via e-mail, telephone, SMS and mailings.
Anyone who receives e-mails is or has been a customer at Arctic Expedition or has subscribed to a newsletter / e-mail and has, in conjunction with the order / newsletter / e-mail, provided the e-mail address and telephone number. It is hereby notified that Arctic Expedition will send relevant information to order. Orders will be able to receive new information about services and products that are intended to provide a better customer experience at Arctic Expedition.
Sending e-mail / text messages only involves the use of e-mail and / or telephone number, not other personal information. It will appear from the e-mail where we have the e-mail address and that it will not be used for anything other than e-mails. The e-mail describes how the recipient can easily say that he / she does not want to receive emails anymore while customers may request that all information registered on the customer is to be deleted.
Arctic Expedition processes personal information to customers, users and customers using Arctic Expedition services. The Arctic Expedition takes care of the person’s / guest’s personal information and complies with applicable laws at all times to protect the recipient as a person.Arctic Expedition acts as data controller for personal information in connection with the services and in connection with bookings / reservations. Personal information means all information directly or indirectly related to a living person.
The Arctic Expedition goal is to maintain a high level of protection for personal data. Arctic Expedition primarily uses personal information to manage, operate, develop and maintain benefits, process reservations, optimize user experience in terms of benefits and adjust our communication with the recipient / customer / guest. Arctic Expedition collects exclusively personal data that is relevant to the purpose that the customer has ordered. The information collected includes, for example, information about name, address, phone number, email address, IP address, login information, language, user history, travel information, reservation settings, payments, position, emergency contact, special allergens, disability and other information the guests/customers have given in connection with the use of our services.
The purpose of processing personal information is to fulfill the contractual obligations and also offer a more flexible and individual service and product. By making a reservation, the Arctic Expedition uses personal information to:
Manage, provide, develop and maintain services/products.
Manage bookings and reservations on services/products.
Contact the guests, eg. per. SMS, other mobile application or email, or notify guests about reservation status or anything else in connection with the reservation before, during and after the stay.
Individualize our communication with the guests regarding the services, eg. by creating a profile for you and sending you offers that match your profile as a user of our services.
Analyze statistics and user behavior in relation to our services.
Improve the orderer’s / guest’s benefits with our products and services in a way that the Arctic Expedition thinks benefits the traveler / guest.
Promote services and products directly or indirectly to the customer.
The customer is always entitled to request that Arctic Expedition, without cost, delete the data recorded on the guest and the Arctic Expedition commits to do so, unless other laws impede this.
In cases where there is a legal requirement for consent to be obtained for processing certain types of personal information or for a particular treatment, consent will be obtained from the customer prior to processing the information. For example, Arctic Expedition may be required to show personal information to third parties as a police or other public authority if this is in connection with the investigation of a crime or if NF is required to disclose such information by law or by decision of public authority.
Arctic Expedition AS
Strandveien 106 – 9006 Tromsø
Tel: +47 918 00 000
If complaints do not accept the answers we provide, we request that complaints be addressed to the Data Inspectorate.